Initially, Atradius Collections were using Creditsafe’s website platform solely within the UK, before expanding to other countries with the benefit of having access to Creditsafe's global database. That then allowed other countries to access the platform containing more than 365 million companies across 160 countries.
The main reason for choosing Creditsafe was the simplicity of integrating Creditsafe data into Atradius' ERP system. The Creditsafe Connect API automatically feeds data into a Credit Reporting tab in Atradius’ internal system. “Every time a debt is placed with us, the Connect API automatically pulls the company’s credit score, and other key company data and enhances the record so that our agents have all the information needed to take quick and decisive action whilst the debtor is on the phone. Having access to such information also supports us with minimising the overall cost to our customers, especially if legal action is required to recover debt.
Creditsafe also provides Atradius Collections with the ability to perform batch updates within their system. This allows Atradius to analyse multiple debts that they take on, allowing them to assess incoming debts from new customers, allocate workloads, formulate collection strategies, manage their expectations, and success rates.
Another reason for choosing Creditsafe was the dedicated support received from their Premier Account Manager. Justin says, “Having a dedicated account manager gives us a single point of contact and means we have someone who truly understands our business needs.”
Future plans see Atradius Collections look to expand the use of Creditsafe throughout their business across numerous regions.