Creditsafe will typically carry out planned maintenance on systems the second and third Saturday of each calendar month between the hours of 3 am - 6am EST. The schedule is as follows:
If additional maintenance is needed, we'll do our best to communicate as soon as reasonably possible.
You can see updates on the status page.
We will be introducing new Scorecards for the UK and Ireland to enable greater prediction of company failure. We are excited to announce that the enhancements will be made on the evening of 12/6/19.
With the enhancements to our new Scorecard reflecting current risk factors, there will inevitably be shifts in credit scores, probability of defaults and recommended credit limits. Using more predictive variables in our new UK and Ireland Scorecards means that we can better assess a company’s circumstance and grant a more realistic, robust score and limit.
Due to the immediate impact that the scorecard launch will have on company scores, we have decided to turn off Monitoring alerts for all score and limit changes for UK & Irish businesses on December 7th. Should you wish to review the scores of the UK & Irish businesses you monitor once the new scorecard has been implemented, we recommend visiting your Monitoring dashboard. Your Monitoring alerts for score and limit changes will resume as normal from December 8th onward.
Beginning on November 21, all our customers will be given the option to switch to the new portal. If you want to be one of the first to migrate, talk with your account manager today.
Feedback from customers who have tried it so far has been very positive. As a reminder here is what's changing:
On Saturday, November 30th, 2019, we'll be updating our Connect API in ways designed to improve the overall service and data we're able to provide.
For customers using our API, this may require some updates to your integration as described within this PDF that lists all of the upcoming Connect API changes. Please take a moment to review the documentation and make any changes required to your instance to minimize disruption.
Here are some of the new types of data we're adding via the API:
Want to dive a bit deeper, here are updated data dictionaries:
Of course, if you have any questions, don't hesitate to reach out to your account manager or contact support directly.
Our data partner in Canada recently made more than a few updates to their reports. that we're thrilled to share with our customers using the new customer portal (See Oct 4th update below).
If you regularly pull Canadian reports, we highly recommend you talk with your account manager to get more insight into how you can get access to the new portal and the changes that were recently made.
Here's a sumary of the updates:
Payment Data Tab
Legal Filings Tab
We are pleased to inform you that over the next year we will be launching new Business Credit Scorecards across 5 countries. Our new scorecards will bring greater predictability with the inclusion of new data, further segmentation and algorithm enhancements.
Our primary focus is to deliver you with scorecards that best protect your business from risk and debt losses, while also allowing maximum exposure to new opportunities.
As the local and global economies shift, the factors influencing business failure and the signs of a company heading into hardship will change. To reflect these changes, ongoing scorecard enhancements are necessary.
We want to minimize any disruption these scorecard enhancements may cause and will provide details of each scorecard change in the months leading up to their implementation.
We will soon be launching a dedicated scorecard webpage where you can find further information, FAQs, new announcements and regional scorecard guides as they are released.
We know that for many of our customers, the portal where you view business credit reports is the key way your interact with our data. We're currently migrating customers to an updated interface that offers:
Early feedback from customers has been wonderful with just about everyone saying it's a cleaner and intuitive interface and we sincerely hope that will be your experience too (or we wouldn't have made this change!).
Beginning on November 21, all our customers will be given the option to switch to this new interface. If you want to be one of the first to migrate, talk with your account manager today.
And, just to get you excited, here's a teaser for the new interface to give you an idea of what's coming:
Creditsafe USA, the global business intelligence experts, announced today that it has extended its global database to include information on private and public companies in South Africa.
South Africa represents over 18% of the African economy, has the 2nd largest economy in Africa and is 36th largest in the world based on nominal GDP. South Africa is seeing steady growth in production and output contributing to a 1.7% increase in GDP. They have additionally experienced a total gross earnings growth of 6.9% year over year.
Whether it be something simple, such as resetting your password, or technical, such as exploring an API issue, you'll generally get the fastest response if you start at our Customer Help Hub.