The latest generation of artificial intelligence goes far beyond chatbots and virtual assistants. Increasingly, AI agents can analyse prospects independently, identify commercial opportunities and even recommend the next step in the sales process.
To perform effectively, however, these agents need one essential ingredient: context.
That context does not come from a single data source. Instead, it is created by combining information from multiple sources, including:
- data from your CRM;
- customer interactions;
- company websites and business profiles;
- news articles;
- social media signals;
- official business registers;
- financial data and company structures.
Only when more of these pieces of the puzzle come together can AI accurately determine which prospects deserve priority, which opportunities are most promising, and which commercial risks are best avoided.
Today, context is arguably one of the most important concepts in artificial intelligence. It is not the volume of data that determines the quality of AI, but the relevance and reliability of the context on which it bases its decisions.