Fraud can feel like a high-tech world, especially when you start to think about things like AI voice cloning and deep-fakes. But you can feel its impact much closer to home, too: fraud also massively impacts your people.
When you think about your employees, you probably want to make sure that they have every opportunity to learn and grow alongside your business. But if all of their time is spent in repetitive anti-fraud training, or responding to fraud attacks and attempts, they won’t have much left over to stretch their brains. Anti-fraud training is a cornerstone of a good anti-fraud policy, but if you aren’t keeping your training clear, concise and up to date it creates a vicious cycle. Your employees aren’t engaged during training, so more fraud attempts slip through the cracks, so you need to train more often: but the training isn’t engaging, so your employees aren’t paying attention.
We’re all used to high-stress moments in the workplace, but when stress about fraud risk becomes more of an every day occurrence, that’s a one-way ticket to burnout. And when your employees are burned out, they’re more likely to leave. A company consistently falling victim to fraud, with high employee turnover? Not exactly a shining star in an investor’s portfolio.
