Manuport Logistics (MPL) is a Belgian logistics service provider with global ramifications. The company provides goods transport from point A to point B, taking care of the entire process: from customs clearance to delivery of the goods at the destination. From a small player, MPL has since grown into an organisation with thousands of customers worldwide, increasing the need for efficiency, data validation and risk management. Manual, time-consuming checks across different systems and often intuitive credit analyses were no longer sufficient. As a rapidly growing player within the logistics sector, Manuport Logistics was thus urgently looking for a supplier - or rather a “partner” - to further optimise risk management. MPL knocked on the door of several competing companies but ultimately chose GraydonCreditsafe.
About Manuport Logistics
Offering:
Logistics services
Sector:
Transport and logistics
Company size:
300-350 employees in Belgium - more than 800 worldwide
Region:
Internationally active with a strong presence in Europe, Asia and Latin America
Main products:
-
Belgian business reports
-
International business reports
-
Monitoring
Expertise, trust and accessibility
The partnership with GraydonCreditsafe enabled Manuport Logistics to put its house in order: validate customer data, proactively manage risks and make faster decisions. This was supported by an optimized workflow where sales and account teams are more actively involved in following up customer files.
It's not only the expertise that counts, but also the trust and accessibility that GraydonCreditsafe gives us.”
David Cambré
AR Teamleader, Manuport Logistics
Before MPL partnered with GraydonCreditsafe, the company worked with manual risk management systems and other credit report providers, but these did not always meet the company's growing demands.
“Success in the logistics industry depends not only on excellent service,” David continues, "but also on efficiently managing risk and the ability to scale up as the business grows. At Manuport Logistics, GraydonCreditsafe plays a crucial role as a partner, providing reliable data and solutions that allow us to respond quickly and strategically to the challenges at hand. This partnership not only provides valuable insights but also allows our company to focus on continued growth without compromising on service quality."
Strategic partner to support growth and risk management
"For me, it's not only the expertise that GraydonCreditsafe provides that counts, but also the trust and accessibility it gives us," says David Cambré, AR Teamleader at Manuport Logistics.
"It is important that we can count on a partner who is always available and responds quickly when needed. That sense of reliability and proactive support is crucial for us, especially given our rapid growth and the dynamics within our industry."
"Having a direct point of contact also gives me the assurance that immediate action will be taken when needed. It makes the partnership extra valuable to me."
Proactive support
David's department now has four people who use daily credit reports from GraydonCreditsafe and monitor customers' financial health.
"GraydonCreditsafe's accessibility and immediate support allows Manuport Logistics to respond quickly to potential risks and problems," David says. "This gives us peace of mind knowing we can always count on quick and efficient solutions."
GraydonCreditsafe gives us peace of mind because we know we can always count on quick and efficient solutions.
David Cambré
AR Teamleader, Manuport Logistics
Growth and scalability
"Working with GraydonCreditsafe supports our current needs, but it also provides the scalability we need to continue to grow. The solutions adapt to the changing demands of our business, which is essential for our international expansion."
Manuport Logistics partnered with GraydonCreditsafe for their master data project because of the need for reliable and consistent customer data. The integration of GraydonCreditsafe data helps to centrally manage and validate all customer and partner information, which minimises errors and risks.
"With the integration of reliable data and optimised workflows, we have significantly improved efficiency within our company," says David. "GraydonCreditsafe helps us put everything into procedures, which makes work much easier and allows room for further growth."
Growth and risk management supported by reliable data
David sees the data, analysis and insights Manuport Logistics receives from GraydonCreditsafe as essential to their strategic decisions and risk management. The partnership has improved operational efficiency and supported international expansion. Risk is better managed, and it can respond more quickly to change. However, what he values most about working with GraydonCreditsafe goes beyond just the information he receives.
GraydonCreditsafe allows us to make informed decisions and support our growth globally.”
David Cambré
AR Teamleader, Manuport Logistics
"We view our relationship with GraydonCreditsafe not as a transaction, but as a partnership," says David. "The trust we have built together means more to us than the data and credit reports we receive. It allows us to make informed decisions and support our growth globally, without having to make concessions to our customers."