Creditsafe Trace is a flexible tool designed to locate individuals or debtors with minimal information. By leveraging the UK’s largest data sources, it verifies identities through official records. Enter the last known details, such as a name or address, to receive an instant report, including linked addresses, residency judgments, and deceased records.
Trusted by some of the world’s leading companies
Rediscover missing customers with unmatched accuracy
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Locate debtors faster
Reconnect with clients or debtors using an interactive graph powered by the UK's largest data sources. Enrich records with missing details to improve recovery efforts and maximise financial returns—no need for extensive research.
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Automated bulk searches
Trace multiple debtors simultaneously with on-demand data or batch uploads. Automated tracing streamlines recovery, saving time and cutting costs while managing large databases and outdated records efficiently.
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Flexible solution
Easily locate individuals, verify contact details, and conduct background checks with the Creditsafe Trace API. Integrated into your existing tech stack, it streamlines workflows, saves time and improves efficiency.
Investigate Managed Services
Investigate Managed Services supports your business growth and strengthens your brand reputation by enhancing match rates and ensuring accurate contact information through multiple diverse data sources. Access data via batch delivery to streamline data collection, enabling teams to efficiently access comprehensive identity insights, saving time and significantly improving data quality.
Submit Your Database
You provide us with your database in CSV format.
Upload to Investigate
We upload your database to our Investigate platform.
Receive Updated Data
You receive an updated CSV file with all relevant information consolidated into a single customer view, featuring improved contact details.
Smart technology that uncovers real-life connections
Investigate is a powerful tool designed to simplify and enhance debtor tracing, counter-fraud initiatives, and crime prevention for public and private organisations. With access to over 2 billion records, it integrates data on individuals, properties, and businesses to uncover hidden links between biographical and digital identities, all within a single platform.
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Richer insights
Streamline your recovery process with an advanced visual graph that taps into the UK’s largest data networks. Automatically enrich missing contact information to improve and maximise financial outcomes—all with minimal effort or research.
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Complete picture
Strengthen your investigation by combining customer, employee, and fraud data with billions of records in Investigate. Gain a 360-degree view through advanced data-linking for faster insights, more accurate decisions, and assured compliance, all through advanced data-linking.
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Follow clear evidence
Investigate’s intuitive graph visualisation makes uncovering and following data connections easy, saving time on each case. Simple search tools allow you to track evidence trails and save findings—no special training required!
We match against official records & consumer databases
Even with minimal information—like an old address or a maiden name—Creditsafe Trace can find and verify missing individuals, providing accurate, up-to-date information to help you reconnect. Whether you’re locating customers, debtors, or missing individuals, Creditsafe Trace offers swift, reliable insights to support your search and recovery efforts.
Enhance and enrich your existing records by filling in missing data, allowing you to reconnect with a revitalised database. This boosts accuracy and confidence in your data integrity, driving smarter decisions and more effective actions.
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Consented telephone numbers
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Email addresses
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Deceased (Halo)
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Insolvency / bankruptcy
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Land registry*
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Electoral Roll
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Dates of birth
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Goneaway flags
Frequently asked questions
What is consented data / non-consented data?
Consented data is defined as data that has been sourced from third parties, where an individual has either ‘opted in’ or chosen to not ‘opt out’ of their personal data being passed to third party organisations. Creditsafe requires each data partner (supplier) to warrant that consent has been fairly obtained and that the necessary information has been provided to individuals, so that they reasonably understand how and for what purpose their personal information will be used. Subsequently, Creditsafe assures its end-user clients that any consented data published within its products has been lawfully obtained and that it conforms GDPR. Creditsafe does not provide warranties in relation to its end-user clients’ intended use of the data, for any decisions it may make based on the data, or for the accuracy or completeness of the data (this is standard across the UK data industry).
Why does the data change?
The data Creditsafe Trace provides can change on an annual, monthly, weekly or even daily basis depending on the data source. This is due to our data sources refreshing and updating their data bases to ensure you are accessing the most up-to-date information available and that they comply with any and all data regulations.
What are the limitations to using consented data?
Where the client is using Creditsafe Trace for the purposes of enhancing existing customer records or for the purpose of consented customer contact, the client must warrant that it has the relevant prior consent from the Data Subject.
Where the client is using consented telephone or address data for the purpose of unsolicited live telephone calls or postal mailing prospect marketing activity, it may only be used once (unless the client obtains specific consent from the Data Subject for further contact) subject to screening against the Telephone Preference File.
Where the client is marketing by electronic mail, i.e. email, text, picture and video marketing messages including WAP messages, the data may only be used if the client already holds the relevant consent of the Data Subject to contact them.
How large are your current data sources?
Examples of some of the data we source include the following:
a) Consented Telephone Numbers (Mobile & Landline) – 100 million records
b) Email Addresses - 79 million records
c) Insolvency/ Bankruptcy - 900,000 records
d) Deceased (Halo) - 14 million records