Tracing & Investigation

Keeping track of your customers can be tricky, but you can quickly find a person using minimal information with Creditsafe Trace.

Don't waste time on a tiresome chase, look up your missing debtors quickly today.

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Compliance Platform
Tracing & Investigation
Know Your Business (KYB)
Anti-Money Laundering

Rediscover your missing customers with the best match rates available

Utilising the most data sources of any UK provider, we will quickly track down your goneaways.

Trace Process

Creditsafe Trace helps you to quickly find a person or debtor that you have lost track of. Utilising a collection of official records and databases, we perform a person 'lookup' to identify, investigate and confirm the identities of individuals.

It’s fast and simple, just enter the last known details such as a name, address and date of birth and immediately receive a report detailing linked addresses, residency judgement data and deceased details allowing you to confidently find a person in seconds.

It's no wonder that we lose track of old customers when...

The average databases decay at a rate of over 20% per year.

2.4m people move within the UK every year

85,000 people changed their name by deed poll in 2017

600,000 deaths were recorded in 2017 within the UK

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We match against official records & consumer databases

You may only hold a previous known address, or someone's maiden name, but Creditsafe Trace can utilise this minimal information to generate a match and provide up-to-date and accurate details on your customer or missing individual.

We'll even give you the option to enhance and enrich your data with additional information that your records are missing, making it easier to reach out and establish contact with your newly rediscovered database.

Consented telephone numbers

Email addresses

Deceased (Halo)

Insolvency / bankruptcy

Land registry*

Electoral Roll

Dates of birth

Goneaway flags

*only available on Bulk Trace

Get a free match count on your missing customer database

Don't waste time on a tiresome chase, look up your missing debtors quickly today.

Start your free match count

Have a large database of goneaways you need to track down?

No problem, you can automatically look up 1000’s of missing customers in minutes.

Bulk Upload

Bulk Trace upload

Find multiple people or debtors in one go with Bulk Trace. Whether you have a collection of outdated records or need to update your entire database, Bulk Trace offers a fast and effective person lookup solution to find multiple missing individuals. 

Whether you have partial customer data, or are simply looking to enrich your current database with additional information, Creditsafe’s Bulk Trace allows you to append new and up-to-date data to your existing customer records using our extensive consumer data lists.

Trace API

Creditsafe API

Tracking down missing debtors and individuals on a regular basis? Why not integrate the powerful data and intelligence of Trace into your own in-house system via our API. 

Gain complete control and flexibility of our Trace service with our API. Remove the need to export and re-import your customer data. Simply plug in our Trace API and start updating and appending new customer information, live from our consumer data lists, straight back into your CRM or Accounting system. Tracking down your goneaway customers has never been easier with our powerful API. 

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Frequently asked questions

What is consented data / non-consented data?

Consented data is defined as data that has been sourced from third parties, where an individual has either ‘opted in’ or chosen to not ‘opt out’ of their personal data being passed to third party organisations. Creditsafe requires each data partner (supplier) to warrant that consent has been fairly obtained and that the necessary information has been provided to individuals, so that they reasonably understand how and for what purpose their personal information will be used. Subsequently, Creditsafe assures its end-user clients that any consented data published within its products has been lawfully obtained and that it conforms GDPR. Creditsafe does not provide warranties in relation to its end-user clients’ intended use of the data, for any decisions it may make based on the data, or for the accuracy or completeness of the data (this is standard across the UK data industry).

Why does the data change?

The data Creditsafe Trace provides can change on an annual, monthly, weekly or even daily basis depending on the data source. This is due to our data sources refreshing and updating their data bases to ensure you are accessing the most up-to-date information available and that they comply with any and all data regulations.

What are the limitations to using consented data?

Where the client is using Creditsafe Trace for the purposes of enhancing existing customer records or for the purpose of consented customer contact, the client must warrant that it has the relevant prior consent from the Data Subject.

Where the client is using consented telephone or address data for the purpose of unsolicited live telephone calls or postal mailing prospect marketing activity, it may only be used once (unless the client obtains specific consent from the Data Subject for further contact) subject to screening against the Telephone Preference File.

Where the client is marketing by electronic mail, i.e. email, text, picture and video marketing messages including WAP messages, the data may only be used if the client already holds the relevant consent of the Data Subject to contact them.

How large are your current data sources?

Examples of some of the data we source include the following:

a) Consented Telephone Numbers (Mobile & Landline) – 100 million records

b) Email Addresses - 79 million records

c) Insolvency/ Bankruptcy - 900,000 records

d) Deceased (Halo) - 14 million records

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