Compliance Solutions

Released: July 2026

We have a number of updates going live on 30th July 2026:

Enhanced Alert Decision Management

If a match profile was previously marked as a True Match or False Positive in error, authorised users can simply reverse the decision and move it to the correct status directly within KYC Protect. This means accurate records, fewer support tickets, and greater confidence every time you review an alert.

User Management Reporting and Enhanced User Search

A full User Management Report will be available to download directly from KYC Protect, showing every user on your account along with their assigned role and status (Active or Inactive). This enables faster access reviews, smoother audits, and stronger user governance, all in one report.

Improved AML Alert Report Date Filtering

Generate AML Alert reports by choosing the date type that matters most to you:

• Screening Date: when the original screening was performed
• Match Identification Date: when the match or alert was identified

Released: 29th June 2026

We're pleased to announce the release of a new upcoming new role-based access control system in KYC Protect, designed to give your organisation greater control over who can access what, and when. This ensures every member of your team has access to the right features and data for their role, resulting in stronger operational control, reduced risk exposure, and full accountability across all activities on the platform.

Each user in KYC Protect is now assigned one of four roles:

• Viewer: Read-only access across all modules. Ideal for stakeholders who need oversight without the ability to make changes.
• Analyst: Operational access to initiate AML screening, manage profiles, and generate reports within permitted areas.
• Manager: Full access across all modules, including user management, role assignment, and permission configuration.
• Admin: Complete system control, with unrestricted access to all modules and the ability to manage users and permissions.

Roles dynamically shape what each user sees and can do, so that restricted features are automatically hidden or disabled, keeping the interface clean and reducing the risk of unauthorised actions.

Simple Role Assignment
Admins and authorised users can assign or update roles at any time, directly within the User Configuration section, making it easy to adapt access as your team or as responsibilities evolve.

Audit & Compliance Ready
Every role and permission change is automatically logged in the Change Log, giving you a full, auditable record of who changed what, and when, to support your compliance obligations with complete transparency.

Stay Informed with Notifications
KYC Protect will keep the right people informed when access changes occur:

• Role updates trigger email notifications to both the affected user and the person making the change.
• Permission updates notify users with Admin or Manager roles.
• Overrides to screening or monitoring preferences notify the acting user and all Managers.

Getting Started
All existing users in your KYC Protect account will initially have complete system control and access. This is a temporary state that exists until roles are assigned. We recommend you do the following:

• Step 1: Identify the right person to be your KYC Protect Admin
• Step 2: Have that person assigned to the Admin role first
• Step 3: Assign roles to all other users e.g. Viewer, Analyst, or Manager

For full details on the new User Configuration settings, click on the button below to view the release notes.

Released: 29th January 2026

We’ve released several updates to KYC Protect designed to make monitoring clearer, setup simpler, and screening results more precise. 

Monitored Alerts

You can now view all updates to a monitored match in one place since your last review in one place, using the new 'View Recent Changes' button. You can quickly understand what’s new without manual comparisons and know exactly what triggered a change, as well as whether action is needed.

Preferences experience

The Preferences section has been redesigned with a cleaner layout, fewer clicks, and a single 'Save' button to apply changes across all settings. Business and individual preferences can now be set in seconds.

More accurate screening with PEP Tier Selection

You can now assign a PEP Tier when adding an individual to monitoring or directly in Preferences. Screening is then matched against the most relevant tier. This capability will deliver more accurate screening results and fewer irrelevant matches to review.

Email notifications

Adding recipients to AML Monitoring email notifications is now a simple process. Simply enter the address, and notifications go straight to the right inbox.

Released: December 2025

Further updates have been recently added to KYC Protect, please see below for the latest enhancements.

Batch Upload: Sanction Bodies & Preferences Integration

New Sanction Body ID column added to batch template.

• App-level preferences (thresholds, datasets, PEP tiers) now apply automatically unless overridden in the batch file.
• System defaults apply if neither is provided.

Screening Record-Level Notes

• Users can add/edit notes directly on individual screening and monitoring records (up to 1,000 characters).

Full Match Report Downloads

• Full match reports now available directly from AML Check results or Business/Individual profiles without starting an investigation.

Auto-Assigning of Screening Activities

• Screening activities are automatically assigned to the user who performs the action or to the existing profile owner.
• For batch uploads without an assignee, all actions assign to the uploading user.

Gender Field for Individual/Sole Trader Profiles

• You can now provide a "Gender" value for individual or sole trader profiles. If specified, it will automatically be used for screening and monitoring.

UBO Import Correction for NL Reports

• The import process for UBOs and non-UBOs in NL company reports has been corrected. Any person or company not listed as a real UBO will now be imported as a key party. 

Released: September 2025

Several new updates have been released in KYC Protect to give you more control and visibility across your AML workflows.

1. New Settings Page

Simplify configuration management in one central hub.

• Configure sanctions bodies, default screening thresholds, and AML datasets.
• Copy screening settings into monitoring for consistency.
• Manage default email settings with ease.

2. Configurable Sanctions Lists

Tailor your screening to meet both international and local compliance needs.

• Select from specific sanction bodies (e.g., OFAC, UN, EU, HMT).
• Reduce false positives, reduce legal exposure and improve efficiency.
•  Stay compliant in markets where unified lists pose risks.

3. Enhanced Monitor Search

Manage monitored entities with greater flexibility and efficiency.

• Search, filter, and export monitoring records directly from your account.
• Apply filters by Search Type, Category, Threshold, or PEP Tier.
• Export results instantly (up to 1,000) or download larger reports from your Reports page.

4. Streamlined Categories

Fewer clicks, smoother workflows.

• “Category” and “Category Status” are now combined into one dropdown.
• Quickly select options like “Current Sanctions” or “Former PEPs” in a single step.

Released: August 2025

We’re pleased to share some important enhancements to AML Monitoring that make your compliance process faster, more efficient, and easier to manage.

1. Add a Match Directly to Profile

You can now add a specific match along with key details such as country, date of birth, and gender directly to a new or existing profile for AML Monitoring: 

Create a New Profile: The entity type and name are pre-filled, and you can set your monitoring criteria in seconds.

Add to an Existing Profile: Simply select the relevant profile and apply monitoring criteria. This removes the extra step of running a separate search, giving you a faster, more consistent monitoring process and supporting quicker decision-making.

2. Auto-Discarding Zero-Score Alerts

Previously, alerts generated with a score of “0” (when a match falls out of scope) needed to be manually discarded. These are now automatically discarded by the system, with full audit tracking for your records.

Released: July 2025

As of autumn 2025, Companies House will require all company directors, People with Significant Control (PSCs), and authorised filers to verify their identity - before incorporation, appointments, or filing. 

If you’re an accountant, solicitor, company formation agent or involved in submitting filings to Companies House, we’ve made it easy for you to fully comply with the changes with our IDV Plus director ID verification journey.

Want to find out more about the upcoming changes? Download our guide below to help you get started.

Released: June 2025

Import Italian Business Reports with ease

You can now import Italian business reports directly into KYC Protect, just as you already do with reports from other countries. This allows you to:

• Create a profile directly from an Italian business report
• Import key data like VAT numbers, addresses, directors, shareholders, and UBOs
• Attach a PDF containing a snapshot of the business report you viewed, to the profile, for reference

Note: If you import a standard business report, only the business-level information that was accessed will be imported. However, if a detailed business report has been accessed before importing, KYC Protect will also include directors and shareholders in the imported profile.

Capture a more complete picture of a business's key relationships

You can now manually add key parties who don’t fall into standard categories like Director or Shareholder by selecting the new ‘Other’ classification. This is ideal for including roles such as legal representatives, affiliated consultants, or other relevant stakeholders. You can add context by using the Description field to specify their relationship to the business.

Multilingual File Name Support
KYC Protect now fully supports file names in any language.

Accurate Name Formatting in PDF Exports
We’ve fixed a formatting issue so that names with first, middle, and last components, now display correctly in all profile PDF exports.

Released: May 2025

Creditsafe have released new enhancements designed to make your investigations faster and more insightful in KYC Protect.

Navigate seamlessly between Linked Profiles
You can now view and navigate to the full profiles of businesses or individuals linked to a match. This means quicker context and deeper due diligence without leaving the match view.

Stay ahead with more frequent dashboard updates
Your Alerts dashboard metrics now refresh every 4 hours (previously daily), giving you access to fresher data and better visibility into evolving risks throughout the day.

These changes are part of our ongoing commitment to making your experience with KYC Protect smoother, faster, and more powerful.

Released: March 2025

The latest enhancements include:

• Enhanced AML Matching by Date of Birth: Fine-tune screening results by filtering matches within +1 year of the entered DOB, reducing false positives and improving accuracy.
• Download Copyrighted Source Files as PDFs: Ensure continued access to key compliance data even if external sources become unavailable.
• Audit Logging for AML Monitoring Alerts: Gain greater transparency with a new audit log entry for every triggered AML alert.
• Full AML Screening Report Download: Generate and download a comprehensive AML screening report, including:
  - Complete Report – Full details for all hits.
  - Selective Report – Download only chosen hits with full details.

These updates should improve the AML screening experience on KYC Protect by providing better control over your screening results and ensuring access to critical compliance data. 

Released: January 2025

Consolidated Email Notification Updates

Previously, users received individual email notifications for each monitored search that triggered an alert on a given day. For example, if a user has two monitored searches (e.g., "Amazon" and "Jeff Bezos") and both generate AML Alerts, the user will receive two separate email notifications.

We've upgraded this process, so you will now receive a single consolidated email notification summarising the total number of monitored searches that generate alerts and the top 5 searches generating alerts on a given day.

This notification will include a list of all relevant searches, provided the user is:

• Added as a recipient for those searches (via Batch Upload or standard process), or;
• Assigned as the assignee of the main profile.

Export Profiles in KYC Protect as PDF

You can now export profiles in KYC Protect as PDFs. This enables easier record-keeping and provides a more efficient way to share or archive profile information

Released: Q4 2024

Keeping track of who is managing each case is an important part of your risk mitigation process.

That’s why we’ve added a new Alerts feature to KYC Protect - so you can instantly see who is assigned to each case while the alerts will keep team members informed. Better visibility of case ownership streamlines your workflows and improves accountability and collaboration. 

You can also order Audit Reports with detailed insights directly in KYC Protect. These reports allow you to track case progress and easily stay on top of compliance requirements. 

Released: Q4 2024

We’re excited to let you know about improvements to our Trace service. You'll have access to even more records within Trace, giving you greater confidence in locating individuals you’ve lost track of. These enhancements include expanded screening options such as email and mobile number matching, along with Enhanced Name Search and Consented Data now included in every standard search.

Released: September 2024

ID Verification (IDV) Plus users can now gather financial evidence from clients securely and quickly, as well as verify their identities in a single journey.

By utilising the power of Open Banking, you’ll be able to see where and when funds came from at a glance as well as affordability assessments and transactional behaviour in our summarised reports.

Your customers can also securely connect their bank accounts, submit information on how they are funding their purchase and provide supporting documentation as proof with our Source of Funds checks. Results are easily exportable as a comprehensive PDF report with all evidence and notes.

Learn more about these new journeys in our recent webinar.

Released: August 2024

You can now extract a comprehensive report of all records currently under AML monitoring in KYC Protect. This report includes records with alerts in ‘open’, ‘closed’, or ‘undecided’ states.

You will now be able to:

• Identify the total number of records in AML monitoring.
• View detailed information on the state of each alert, whether open, closed, or undecided.
• Monitor workflow-related tasks with clarity on status and assignees for simplified reporting.

This feature enhances your ability to manage AML Monitoring more efficiently. 

Released: May 2024

Creditsafe's new AML Plus multi bureau solution streamlines your AML ID checks and reduces referral rates, by using fully compliant 2+2 checks.

With direct access to two major credit bureaus,  AML Plus checks against multiple sources for information and removes duplicate events from different credit bureaus, maximising the results you can get.

To upgrade to AML Plus, please speak with your dedicated Account Manager.