This case study focuses on a vehicle rental provider with over 20 years of experience in the motor industry. The company offers flexible rental solutions to customers who may struggle to access traditional vehicle financing, helping individuals stay mobile in uncertain economic conditions.
The Customer
The Challenge
As demand for vehicle rentals grew, particularly in the wake of the pandemic and reduced public transport usage, this rental provider quickly recognised the need to streamline its customer onboarding process. With business expanding daily, effective time management became essential.
Initially, the company asked customers to obtain and submit their own credit reports via email. While this worked in the early stages, the manual process created delays and introduced unnecessary risk.
“The biggest challenge with this process was the loss of time.” the team explained.
Beyond inefficiency, relying on customer-supplied credit information also raised fraud concerns. There was a risk that individuals could manipulate or alter reports before submitting them, potentially exposing the business to financial and reputational harm.
"We always had the expectation that we would increase volume, therefore needing an automated solution for our credit searches."
The Solution
By switching to an automated credit checking and compliance solution, the business gained a much clearer, real-time understanding of its customers, giving them the confidence to make faster, more informed decisions.
Instead of relying on customer-supplied credit reports which often introduced delays and inconsistencies, the company now accesses reliable, relevant data instantly. This includes credit profiles, address verification, bankruptcy information, and Anti-Money Laundering (AML) checks, helping the business to stay compliant with regulatory requirements.
Credit checks that once took hours or even days are now completed in seconds, reducing overall onboarding time to just minutes. This improved speed not only enhances the customer experience but also supports scalability without the need to add extra resource.
To future-proof their processes further, the business is planning to fully integrate a credit checking API directly into its internal sales system. This will provide seamless access to customer insights, embedded directly within their existing workflows.
One of the primary benefits of this approach is automation. By integrating real-time business data into the customer application process, companies can drive growth and efficiency without the need to increase headcount.
“If your business is looking to integrate reliable data into the onboarding journey, a real-time API solution is your best bet,” they added.
"Being able to run our own credit searches has made the process much more efficient for us."
The Results
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Time Saved
The team saved valuable time being able to run their own reports.
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Faster Onboarding
Access 99.9% of online reports instantly.
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Accurate Information
The team know they can rely on accurate and up-to-date credit information.